When you’re running a franchise, every lost sale can significantly impact your bottom line. Poor call management and staff training can be the downfall of
For many businesses, offshore support teams may seem like a cost-effective solution to customer service needs. After all, labor costs are lower in countries like
Running a call center or telemarketing business is no easy feat. With hundreds of calls made daily and the pressure to close more deals, there’s
In today’s fast-paced world, communication is essential for any business to function properly. For restaurants like Dunkin Donuts and Subway, telephone and internet services are
The trucking industry has been facing a lot of turbulence lately. With some of the largest and oldest trucking companies filing for bankruptcy, it has
For years now, venture capital has been a major driver of innovation in the tech industry. From funding start-ups to providing support for established companies,
With the increasing popularity of cloud technology and the constant evolution of online threats, businesses today face a major challenge in ensuring their online security.
Whether you are just starting out or have been in the restaurant industry for years, the catering business can be a significant addition to your
As nearly half the world reaches record-breaking temperatures, it’s becoming even more evident that climate change is real and happening at a faster rate than
Hotels and motels around the country are learning the power of the Dialing Innovations phone system. This revolutionary system has eliminated monthly maintenance fees, expensive
Blog Introduction: The restaurant industry has undoubtedly been hit hard by the pandemic, with many chains feeling strapped for cash and struggling to stay afloat.
The current market for IT professionals is growing at an exponential rate and bringing in a lot of students and entrants with the promise of
Working with an IT vendor and manufacturer is crucial to any business, big and small alike. IT industry is growing at an unprecedented rate with
In the digital age, networks form the backbone of almost every business operation. Yet, despite their importance, their complexity can make them challenging to manage.
Memorial Day is just around the corner, a time when we remember and pay tribute to the brave men and women who have made the
The business landscape has changed dramatically over the last few decades. Companies are facing new challenges to find talented employees who are willing to work
As a CIO, CEO, President, or small business owner in the hospitality industry, you know that every dollar counts. Whether it’s managing staff, maintaining the
In today’s competitive business world, ROI is the ultimate goal of any investment. If you are investing in a dialer solution for your business, you
The metaverse is a term used to describe a collective virtual shared space, created by the convergence of multiple virtual reality spaces. This new digital
As a realtor, communication is key when it comes to buying or selling a house. Most realtor offices rely heavily on their agents’ cell phones
Blog Introduction: In today’s fast-paced business world, customer interactions are crucial to the success of any company. Every interaction is an opportunity to improve the
As a CFO, understanding the ins and outs of a company’s phone bill is essential to cutting costs and ensuring efficient operations. One common factor
Are you tired of dealing with impossible customer service, overpriced lines and internet, never-ending hold times, and broken hardware? You’re not alone. These are all
Every business owner understands the importance of saving money. After all, that’s why franchises exist in the first place—to save money by leveraging group buying
In a time when the freedom of speech is being challenged, companies have a unique opportunity to use ethical marketing practices that support free speech,
If you are a service company, you know the headaches that come with managing on-call services. Trying to keep up with multiple phones, and making
Interactive Voice Response (IVR) systems are becoming increasingly popular in businesses of all sizes. An IVR system is an automated voice-based system that handles customer
Are you tired of shelling out hundreds of dollars a month on phone service? It’s time to make the switch to our $10 phone plan
When it comes to customer relationship management (CRM) software, there are numerous options available. But if you’re looking for a reliable and cost-effective solution, an
The restaurant industry is facing a staffing crisis. With unemployment at a record low, restaurants are having a hard time finding and keeping good employees.
In today’s competitive landscape, restaurants need to be always be looking for new ways to cut costs and tap into new marketing channels. One way
The telecom market has been disrupted in recent years by the introduction of a new phone line, costing just $10 per month and coming with
If you own a restaurant, you know the importance of having an outbound call center. Not only does it help with taking orders and fielding
In 2003, the Federal Trade Commission (FTC) implemented the National Do Not Call Registry in order to give consumers better control over their telemarketing calls.
Call centers are a necessary part of many businesses, providing customer support, sales, and technical help. However, most call centers fail due to poor lead
For decades, customer relationship management (CRM) systems and telephone systems have been expensive investments for any business. However, thanks to the shift in technology, these
Introduction: Gift card fraud is on the rise in many franchises, and unfortunately, it can be costly to business owners who don’t take the necessary
If you own or manage a call center, you know that contact rate is one of the most important metrics to track. Poor contact rate
In the world of technology, apprenticeship is becoming an increasingly popular option for those looking to gain practical experience and skills needed for a successful
One of the most important factors to consider when it comes to driving sales in your business is customer service. Good customer service can not
Are you a business owner who’s looking to save money on monthly expenses? If so, you may want to consider taking a closer look at
Cybersecurity – Why it has never been more important to replace home-grade network equipment with business class routing and firewalls The term cybersecurity is used
Hotels and motels have been relying on expensive phone systems for decades. These solutions come with hefty service fees and long-term maintenance agreements. Fortunately, Dialing
Call centers are a vital part of many businesses, providing the connection between customers and the company. To maximize profits and provide the best customer
The consumer’s ordering experience is a critical factor in the success of any business. It can be the difference between a loyal customer base and
If you’re a restaurant owner, chances are you’ve heard of Dialing Innovations hosted domain controllers and managed services. But what do these services offer restaurants
For business owners, hosted domain controllers are a powerful tool that can help streamline your operations and maximize efficiency. But what exactly are hosted domain
If you are a CIO, CEO, President, or small business owner looking to maximize your return on investment (ROI), then you should consider utilizing a
Outbound call centers have the potential to be very profitable if they are managed correctly. Outbound staff have strong incentives to stay on staff due
Staying compliant with regulations can be a challenge for any business, especially in the hospitality industry. With the introduction of Voice over Internet Protocol (VoIP)
Introduction: The contact center is the heart of customer service and support for most businesses. With the right contact center solution, you can provide quality
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