The restaurant industry is facing a staffing crisis. With unemployment at a record low, restaurants are having a hard time finding and keeping good employees. This is where Dialing Innovations comes in. Our unified communications phone system allows restaurant owners to take calls for all their locations from a central team, freeing up the on-site team to focus on providing the best quality service possible. Here’s how we’re helping the restaurant industry overcome its staffing shortages.
The restaurant industry is facing a staffing crisis. With unemployment at a record low, restaurants are having a hard time finding and keeping good employees. This is where Dialing Innovations comes in. Our unified communications phone system allows restaurant owners to take calls for all their locations from a central team, freeing up the on-site team to focus on providing the best quality service possible. Here’s how we’re helping the restaurant industry overcome its staffing shortages.
First, our system allows restaurants to have one central number for all their locations. This makes it easier for customers to reach the right location and eliminates the need for each location to have its own phone number and staff to answer it.
Second, our system allows calls to be routed to the appropriate location based on the caller’s area code. So, if a customer in New York calls the central number for a restaurant chain with locations in New York and Los Angeles, their call will be routed to the New York location automatically.
Third, our system provides callers with menu options so they can be directed to the information they need without having to wait on hold or speak to an operator. For example, a caller could press 1 for hours of operation, 2 for directions, 3 to place an order, etc.
Fourth, our system can take messages for all locations and route them to the appropriate manager or owner automatically. This ensures that messages are never missed or lost and that they always get routed to the right person.
Finally, our system offers real-time reporting so restaurant owners can see how many calls are coming in, what percentage of calls are being answered, what percentage of calls are being transferred, what percentage of calls are going to voicemail, etc. This information is valuable in understanding how well your phone system is working and where improvements can be made.
Conclusion:
If you’re a restaurant owner struggling with staffing shortages, Dialing Innovations can help. Our unified communications phone system takes calls for all your locations from a central team, freeing up your on-site team to focus on providing the best quality service possible. Contact us today to learn more about how we can help you overcome your staffing challenges!