Why You Need to Reconsider Your Offshore Support Team: The Risks of Lower Skill Sets, Language Barrier and Lack of Urgency”
For many businesses, offshore support teams may seem like a cost-effective solution to customer service needs. After all, labor costs are lower in countries like India and the Philippines, and the availability of workers is significantly higher. However, the reality is that choosing an offshore support team may be costing businesses more than they realize. […]
How Test Prep IT Schools are Producing Underqualified IT Teams
The current market for IT professionals is growing at an exponential rate and bringing in a lot of students and entrants with the promise of lucrative career paths. But, unfortunately, this growth also makes the industry a target for schools that offer quick and cost-effective courses, often referred to as ‘cert mills,’ selling false promises […]
As Memorial Day Approaches, Let Us Reflect on Our Debt to Those Who Have Served
Memorial Day is just around the corner, a time when we remember and pay tribute to the brave men and women who have made the ultimate sacrifice in service to our country. It is a time to reflect on their courage and commitment, and to ensure that we never forget their sacrifice. As we take […]
The Shocking Truth About Staffing Agencies and How They Are Robbing the Middle Class
The business landscape has changed dramatically over the last few decades. Companies are facing new challenges to find talented employees who are willing to work for a fair wage. This has given rise to staffing agencies that promise to deliver employees with the right skills and training. However, the reality is that staffing agencies are […]
How Mark Zuckerberg Could Save the Metaverse with Affordable AR Glasses
The metaverse is a term used to describe a collective virtual shared space, created by the convergence of multiple virtual reality spaces. This new digital world has gained a lot of attention and investment, with some projecting it to reach a market value of $1 trillion by 2030. However, the metaverse seems to have gotten […]
How Companies Can Use Ethical Marketing to Support Free Speech
In a time when the freedom of speech is being challenged, companies have a unique opportunity to use ethical marketing practices that support free speech, while avoiding platforms that limit it. By doing so, companies can help ensure that these platforms do not become entrenched in our society. Let’s take a look at how this […]
Upgrade Your Phone Service Without Breaking the Bank
Are you tired of shelling out hundreds of dollars a month on phone service? It’s time to make the switch to our $10 phone plan and start saving today. Our phone plans are designed with small businesses in mind, so you can upgrade your phone service without upgrading your bill. Let’s take a closer look […]
The Impact of a $10 Phone Line on the Telecom Market
The telecom market has been disrupted in recent years by the introduction of a new phone line, costing just $10 per month and coming with a free phone system . This relatively inexpensive option has had an impact on how people use their phones and how much they are willing to pay for phone service. […]
The Benefits of Dialing Innovations for Your Call Center
If you own or manage a call center, you know that contact rate is one of the most important metrics to track. Poor contact rate can lead to lost revenue and decreased customer satisfaction. Traditional phone lines and even regular VoIP lines have a poor connection rate because of every tightening scrutiny of the calls. […]
The Compound Effect of Good Customer Service in Business Sales
One of the most important factors to consider when it comes to driving sales in your business is customer service. Good customer service can not only help you make more sales, but it can also have a compounding effect on your business. This means that the positive effects of good customer service will be felt […]
Dialing Innovations: Making Call Centers More Profitable
Call centers are a vital part of many businesses, providing the connection between customers and the company. To maximize profits and provide the best customer service, it is important to utilize a reliable and efficient system. That’s where Dialing Innovations comes in. With its unique approach to VoIP lines and data management, Dialing Innovations is […]
Why Phone Orders Outproduce Online App Orders
The consumer’s ordering experience is a critical factor in the success of any business. It can be the difference between a loyal customer base and one that is constantly searching for better options. As more businesses go digital, it’s important to understand why phone orders still outproduce online app orders. Let’s take a closer look […]
Making the Most of Your VoIP Phone System with a Decision Tree
If you are a CIO, CEO, President, or small business owner looking to maximize your return on investment (ROI), then you should consider utilizing a decision tree when selecting and implementing your Voice over Internet Protocol (VoIP) phone system. A decision tree can help you make more informed decisions about which system will be the […]
Why Blended Call Centers Out Preform
Outbound call centers have the potential to be very profitable if they are managed correctly. Outbound staff have strong incentives to stay on staff due to generous commission structures, which can increase staff retention rates. This cost-effectiveness helps keep staff on staff, which in turn helps to increase the profitability of outbound call centers. On […]
How VoIP Phone Systems Can Help Your Business Stay Compliant and Cut Costs
Staying compliant with regulations can be a challenge for any business, especially in the hospitality industry. With the introduction of Voice over Internet Protocol (VoIP) phone systems, businesses are now able to stay compliant while also cutting costs. In this blog post, we’ll discuss why VoIP phone systems are beneficial and how they can help […]
3 Factors to Consider When Choosing a Contact Center Solution
Introduction: The contact center is the heart of customer service and support for most businesses. With the right contact center solution, you can provide quality service that improves customer satisfaction and drives business growth. But how do you know which contact center solution is best for your business? Let’s look at three factors to consider […]